MOJO BOOKING TERMS & CONDITIONS

Booking & Refund Policy

Australia

All Mojosurf customers must reconfirm their bookings with Mojosurf office 48 hours prior to start date. Mojosurf reserves the right to postpone or cancel any adventure due to any disaster of either a political or natural nature. These include, but are not limited to; bushfires, floods, volcanic eruptions, earthquakes,political unrest or humongous, gigantic waves. Mojosurf will not provide a refund in any of the above circumstances or if the customer changes their mind or their personal circumstances change. Mojosurf 100% surf guarantee only applies to lessons and training and this part will be refunded if Mojosurf fall short in their instructions.

If the customer cancels a booking 31 days or more from the departure date there is a 25% cancellation fee*, within 30-0  days from departure no refund will be given.

A $55 AUD fee is applicable for any date or package changes within 7 days of start date. This applies to all products. A fee of $75 fee is applicable for any date or package changes within 24 hours of start date.

All products can be booked open dated although travel needs to commence within 12 months of the original booking date and Mojosurf recommends booking at least 14 days prior to commencement, subject to availability.

Mojosurf recommends that all persons take out full comprehensive personal travel insurance (that includes surfing, evacuation and repatriation) as whilst all care is taken, Mojosurf are not responsible for injuries or medical expenses, personal accident, non-refundable tour costs, loss or damage of property/equipment whilst travelling on Mojosurf tours or undertaking a service/activity that Mojosurf, Mojosurf partners or third party operators contracted through Mojosurf, or other Mojosurf travellers recommend or include as part of our tour packages. We do not take responsibility for loss or damage of your personal property no matter how caused.

All surfing participants must be able to swim for at least 50 metres unassisted. Mojosurf itineraries are subject to change.

You must be at least 18 years old or over to stay at any of our surf camps. All group surf lessons you must be at least 16 years old, if under 16 you must book a private lesson.

For more information please contact info@mojosurf.com.

All Mojosurf Australia prices are in AUD

*of the total package amount

Bali & Beyond

All Mojosurf customers must reconfirm their bookings with Mojosurf office 48 hours prior to start date. Mojosurf reserves the right to postpone or cancel any adventure due to any disaster of either a political or natural nature. These include, but are not limited to; bushfires, floods, volcanic eruptions, earthquakes,political unrest or humongous, gigantic waves. Mojosurf will not provide a refund in any of the above circumstances or if the customer changes their mind or their personal circumstances change. Mojosurf 100% surf guarantee only applies to lessons and training and this part will be refunded if Mojosurf fall short in their instructions.

If the customer cancels a booking 31 days or more from the departure date there is a 25% cancellation fee*, within 30-0 days from departure no refund will be given. A $60 USD fee is applicable for any changes within 7 days of the start date. A fee of $80 fee is applicable for any date or package changes within 24 hours of start date.

All products can be booked open dated although travel needs to commence within 12 months of the original booking date and Mojosurf recommends booking at least 14 days prior to commencement, subject to availability.

For all Indonesian tour packages Mojosurf requires that all persons take out full comprehensive personal travel insurance (that includes surfing, evacuation and repatriation) as whilst all care is taken, Mojosurf are not responsible for injuries or medical expenses, personal accident, non-refundable tour costs, loss or damage of property/equipment whilst traveling on Mojosurf tours or undertaking a service/activity that Mojosurf, Mojosurf partners or third party operators contracted through Mojosurf, or other Mojosurf travellers recommend or include as part of our tour packages. We do not take responsibility for loss or damage of your personal property no matter how caused. All surfing participants must be able to swim for at least 50 metres unassisted. Mojosurf itineraries are subject to change.  You must be at least 18 years old or over to join most trips, some locations allow bookings for 18 years and under but parental/guardian consent is required. For more information please contact info@mojosurf.com.

All Mojosurf Bali & Beyond prices are in USD.

*of the total package amount

PORTUGAL

All Mojosurf customers must reconfirm their bookings with Mojosurf office 48 hours prior to start date. Mojosurf reserves the right to postpone or cancel any adventure due to any disaster of either a political or natural nature. These include, but are not limited to; bushfires, floods, volcanic eruptions, earthquakes,political unrest or humongous, gigantic waves. Mojosurf will not provide a refund in any of the above circumstances or if the customer changes their mind or their personal circumstances change. Mojosurf 100% surf guarantee only applies to lessons and training and this part will be refunded if Mojosurf fall short in their instructions.

If the customer cancels a booking 31 days or more from the departure date there is a 25% cancellation fee*, within 30-0 days from departure no refund will be given. A $34 EURO fee is applicable for any changes within 7 days of the start date. A fee of $80 fee is applicable for any date or package changes within 24 hours of start date.

All products can be booked open dated although travel needs to commence within 12 months of the original booking date and Mojosurf recommends booking at least 14 days prior to commencement, subject to availability.

For all Indonesian tour packages Mojosurf requires that all persons take out full comprehensive personal travel insurance (that includes surfing, evacuation and repatriation) as whilst all care is taken, Mojosurf are not responsible for injuries or medical expenses, personal accident, non-refundable tour costs, loss or damage of property/equipment whilst traveling on Mojosurf tours or undertaking a service/activity that Mojosurf, Mojosurf partners or third party operators contracted through Mojosurf, or other Mojosurf travellers recommend or include as part of our tour packages. We do not take responsibility for loss or damage of your personal property no matter how caused. All surfing participants must be able to swim for at least 50 metres unassisted. Mojosurf itineraries are subject to change.  You must be at least 18 years old or over to join most trips, some locations allow bookings for 18 years and under but parental/guardian consent is required. For more information please contact info@mojosurf.com.

All Mojosurf Portugal prices are in EURO.

*of the total package amount

Mentawais

All Mojosurf customers must reconfirm their bookings with Mojosurf office 72 hours prior to start date. Mojosurf reserves the right to postpone or cancel any adventure due to any disaster of either a political or natural nature. These include, but are not limited to; bushfires, floods, volcanic eruptions, earthquakes,political unrest or humongous, gigantic waves. We require guests take out adequate travel insurance to cover all types of eventualities including those above, as Mojosurf will not provide a refund in any of the above circumstances or if the customer changes their mind or their personal circumstances change. Full payment is required 60 days prior to commencement.

If the customer cancels a booking 61 days or more from the departure date there is a 30% cancellation fee*. No refund will be given if cancelled within 60-0 days of departure. A $60USD fee is applicable for any changes within 60 days of start date. All products can be booked open dated although travel needs to commence within 12 months of the booking date and Mojosurf recommends booking at least 60 days prior to commencement, subject to availability.

Mojosurf requires that all persons take out full comprehensive personal travel insurance (that includes surfing, evacuation and repatriation) as whilst all care is taken, Mojosurf are not responsible for injuries or medical expenses, personal accident, non-refundable tour costs, loss or damage of property/equipment whilst traveling on Mojosurf tours or undertaking a service/activity that Mojosurf, Mojosurf partners or third party operators contracted through Mojosurf, or other Mojosurf travellers recommend or include as part of our tour packages. We do not take responsibility for loss or damage of your personal property no matter how caused. All surfing participants must be able to swim for at least 50 metres unassisted. Mojosurf itineraries are subject to change.  You must be at least 18 years old or over to join most trips, some locations allow bookings for 18 years and under but parental/guardian consent is required. For more information please contact info@mojosurf.com.

All Mojosurf Mentawais prices are in USD.

*of the total package amount

SHOP Returns Policy

Mojo Merchandise

Merchandise Refunds Policy

If you have changed your mind or decided to return your item for a refund or exchange we have a 30 Day Returns Policy (from date of your order receipt). Buyer pay’s for return postage. Return goods in unused condition, original packaging and packing slip. If you wish to exchange for another item please state the style / colour and size you wish to exchange for.

Returns

In the rare event you have received an incorrect item please contact us at admin@spotxsurf.com and we will organise the return of the item and the shipment of the correct style out to you.

Privacy

Your privacy and the protection of your data are very important to us. Mojosurf works with Stripe to provide the Credit Card Payments service, and Stripe may collect or receive certain personal data about you and your customers. For more information about Shopify’s privacy practices, you should review https://stripe.com/us/privacy. Reviewing these policies will help you understand how we collect, use and safeguard the information you provide to us.